Riu Yucatan in Playa Del Carmen Mexico

travelsucks · Non-Elite Joined: 24 Apr 2009 Posts: 1

I just got back from a weeks stay at the Riu Yucata in Playa Del Carmen Mexico. I was VERY DISAPPOINTED in this resort and want to warn everyone NOT to stay there. Here is a long list of problems I had during my stay:

Rooms look nothing like what they advertise on their website.
The rooms are small, smell of mildew and have very hard beds.
Upon my arrival I noticed the shower light was burned out and the shower head was broken. A guy from maintenace came by, looked at it and never came back to fix it. Mini bar/fridge was lame and was never re-stocked unless I asked for it. The rooms were in desperate need of a face lift. Old style tile, paint and decorations. The lamps were rusty and there were stains on the walls.

Resort grounds are mediocre and the pools are dirty. Their "signature" restaurants in the resort are not very good and the food quality within the resort is again mediocre to say the best. The staff is for the most part unfriendly and one night during dinner insulted my girlfriend for being with a "white boy". My girlfriend is Hispanic and I'm Caucasian.

We tried to enter the Riu Palace next door just to see what it was like, and whether we would stay there on our next visit. We were denied entry and told we couldn't even look around.

The biggest complaint I have about this resort is the employees and the fact they go out of their way to make it inconvienient for you. They act as if they are doing you a favor by waiting on you and would prefer you not bother them at all. I'm not a picky person, but when I spend money at a resort that is suppose to provide me services for that money, I expect to receive it.

Stay away from this place !!!