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| Susse Chalet Hotels Reservations |
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| Frequently Asked Questions |
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How do I reserve my room?
Our reservation process is very simple. Select or enter the desired city, enter the dates of arrival and departure, and enter the number of guests. Click the Search Available Hotels (for only hotels which have vacancies), Search for Vacation Rentals or the Browse All Hotels (all hotels in a city regardless of vacancy) button. You could also search by a specific hotel name within a city.
A list of hotels or vacation rentals will appear on the screen. For more information, click the name of the property or the Info link.
After room types and rates are returned to your screen, you will be able to choose the rate you desire by reading the room information in the center of the screen, then clicking on the Book It button on the right side of the screen.
After you have selected your desired room type, you will be taken to a "Secure Reservation Request" form. Then you will need to review the "Reservation Information" and fill in the blanks on the "Guest Information" section. Be sure your name and email address are spelled correctly.
After you fill out all of the needed information, press the "Submit Reservation" button.
If further correspondence is necessary prior to confirming the reservation, a Customer Care agent will reply back to you with an email within 2 to 4 hours. |
What are "Special Internet Rates?"
Special Internet Rates save you money. Because of the large number of lodging reservations we process, we are able to negotiate special rates with the properties. Weguaranteeour Special Internet Rates are the lowest you can find. To secure your reservation at this low rate, we require up-front payment with your credit card. This ensures you have a room when you arrive so you are not "bumped" or "overbooked." Booking a room marked as a Special Internet Rate gives you both savings and security. You can't beat that! |
What are "Additional Rates?"
These rates still can offer savings; however, are not specially negotiated with the hotel like "Special Internet Rates" and generally do not offer as large a discount. |
When do I have to include my credit card number?
Lodgings identified as offering "Special Internet Rates" require up-front payment with your credit card at the time of booking. This ensures you have a room when you arrive so you are not "bumped" or "overbooked." If new taxes or fees are added by the hotel from the time of booking to the time you check out of the room, you could be responsible for those charges. Additional charges for phone calls, room service, and other services will be your responsibility at the time of check out as well.
Properties identified as Additional Rates require a credit card number at the time of booking to process the reservation. Your credit card will not be charged until you check out of the hotel unless the type of room you selected states a deposit is required. |
Is it safe to use my credit card?
Yes. We take this matter very seriously. To ensure your security, Interactive Affiliate Network utilizes a secure commerce server, which encrypts the credit card number and encodes it into a non-usable form. |
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